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Frequently Asked Questions
Care and Use of our Products

 
Frequently Asked Questions

  Will your ceramic and handpainted porcelain pieces vary in color?

Each piece is an individual work of art in various design motifs. Since many artists paint these pieces it is quite normal for handpainted or hand finished products to vary slightly in color. They also can give the appearance of brush strokes, small paint smudges, and even tiny indentations in the glaze. The individual characteristics are what appeals to so many of our consumers and only adds to their value.

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What can you tell me about your lamps?

Andrea by Sadek carries two types of lighting products:

1. Porcelain and Ceramic Lamps with Linen or Silk Shades
2. Bronzed Brass Lamps with Hand Blown Glass Shades

Each lamp is UL Approved and comes with a full-length cord. The bronzed brass lamps with hand blown molded glass shades are also shipped with a light bulb.

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How do I determine pattern name?

Please search our on-line catalog to determine your pattern name. If you cannot locate your pattern or if you still have questions, please send us an e-mail to inquiry@sadek.com with all the information you have available. Please note "Andrea" or "Andrea By Sadek" is our trademark name not a pattern.

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How do I find out about additional tabletop items in my pattern?

First try searching our website by your pattern name. If you can't find this information listed in our website and you know your pattern name and the item you want then send us an e-mail to inquiry@sadek.com. We will reply to you by e-mail with additional information.

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Where are your products made?

Our Andrea by Sadek product line is handmade in China, India, Italy, Portugal, and Taiwan and Thailand.

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How are your products made?

All of our products are handmade by skilled craftsmen. Whether handpainted ceramics or porcelain, molded or thrown porcelain ware, our products were handled by many skilled hands. This handmade, handcrafted characteristic is what makes our products both unique and sought-after.

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What types of products do you import?

Andrea by Sadek is an internationally respected importer of high quality reasonably priced giftware, including tableware, porcelain figurines and decorative accessories. Best known for our line of fine porcelain, we also import items in brass, silver and other decorative metals as well as polyresin. Our decorative accessories range from urns, vases, cachepots and boxes, to bird and animal figurines, lamps and sculptured flowers. Collectors prize many of our imports, and our company is well known for the diversity of our product line.

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Where can I see your entire line of products?

Since we have so many products no single retailer can carry our entire line. However, please feel free to browse our website in order to get a feel for our products. If you want to view our products first-hand you must visit one of our many retailers - as we only sell to retailers - never directly to the consumers. Use the store locator search component on this site to find the nearest retailer.

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Where can I find the closest retailer?

Please visit the “Where to Buy” section of our website to locate either on-line retailers or a listing of retailers in your area.

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What if my local retailer does not carry the product I am looking for?

All licensed retailers of Sadek merchandise can order our products. However, if your retailer is having trouble placing an order for you, please use the Where to Buy search component on this site to find additional retailers.

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Can I purchase your products directly on this web site?

No. As a wholesale company we only sell to retail stores and therefore our products can only be purchased through the fine stores chosen by us to carry our line. Use the dealer locator search component on this site to find the nearest retailer. Or you can e-mail inquiry@sadek.com for more information.

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Can a consumer buy from you directly?

No. As a wholesale company we only sell to retail stores and therefore our products can only be purchased through the fine stores chosen by us to carry our line. Use the dealer locator search component on this site to find the nearest retailer. Or you can e-mail inquiry@sadek.com for more information.

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Do you quote the value for items?

We are a wholesale company and therefore we do not quote retail prices except in extenuating circumstances. You could always visit an auction house or solicit the services of an appraiser.

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How can I become a dealer for the Charles Sadek Import Co.?

In order to become a dealer you must be a reseller who maintains inventory in a store or warehouse, meet our minimum order requirement, be credit worthy and provide a current United States Resale Certificate. All opening orders are subject to approval. If you are a qualified reseller feel free to shop on-line by registering now. Please click here to Register.

You may also visit one of our showrooms throughout the country or contact one of our sales organizations to arrange an in-store visit with one of our knowledgeable sales associates. If you still have questions or concerns, please e-mail inquiry@sadek.com.

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Care and Use of our ProductsBack to Top
 
  Are your tabletop products dishwasher safe?

Many Andrea by Sadek tableware products are dishwasher and microwave safe. Each of these items is back-stamped accordingly on the product itself. These items include:

  • Ceramic Toile Dinnerware patterns such as: Barnyard, Bunny Toile and Jardin Blue
  • Hand-Painted Porcelain & Tea and Gift Items

  • If the product is not back-stamped as dishwasher and or microwave safe then hand washing is recommended. This includes many of fine porcelain antique reproduction patterns. These items are not guaranteed to be dishwasher safe. In reality, these items can be placed in the dishwasher with no immediate effects. However, over time the colors of the decoration will fade. This process usually takes a number of years, but varies with the frequency of dishwashing and the type of automatic dishwasher used. However, less fading will occur if you utilize the fragile or low temperature settings on your dishwasher.

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    How should I clean my porcelain bisque figurines?

    To clean our porcelain bisque figurines, first dust the pieces. If further cleaning is needed, use mild soap and luke warm water to gently wipe the pieces, or dip the pieces into a sink or bucket of water. It is recommended that you let each piece air-dry.
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    Are your cookware and serveware items safe to use in the oven and microwave?

    Andrea by Sadek makes a specialized line of porcelain bakeware product specifically designed for use in both regular ovens and microwaves. These products are always clearly identified with a fired on backstamp indicating that they are safe for use in all ovens including microwaves. Although these pieces usually feature a gold colored border, these borders are painted with a special non-metallic gold paint and are safe for microwave use. Most other porcelain and ceramic serveware including many Andrea by Sadek products should not be used in regular ovens. The porcelain and ceramics are always somewhat porous and if not specifically designed for oven use they may crack when exposed to rapid changes in temperature. Also many ceramic pieces use glazes which may craze when exposed to rapid changes in temperature.

    Generally all porcelains and most ceramics can be used in the microwave as long as they do not have metallic content (usually gold, silver, or platinum used in the decoration). Many Andrea by Sadek porcelain pieces do feature metallic gold borders and these should never be placed in the microwave unless they have the specific backstamp that they are safe for microwave use.
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    How should I take care of my outdoor metal garden accessories?

    All outdoor metals, Iron, Aluminum and Brass based items, need to be treated. The items are currently treated with a rust-resistant undercoat, but will rust over time. To prevent rusting, you may treat the item with a clear rustproof coating. Rustproof coatings may change the color and appearance of the item's finish.

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    How should I take care of my indoor metal home furnishings?

    For Bronze and Golden Bronze finishes and Antique Brass and Lacquered Brass, we do not recommend any type of metal cleaners. All one needs to do is dust. If you own a brass accessory which is not lacquered, we recommend a good brass polish.

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    How should I take care of my silver plated products?

    All Andrea by Sadek silver products are silver-plated, usually over brass but occasionally over steel or aluminum.

    Laquer-coated silver plated items: Some of our silver-plated products (decorative use items) are also protected with a lacquer coating. Lacquer coated silver pieces are shipped with a white adhesive "lacquered" label. These pieces should never be polished. Dusting should be all that is required. The lacquer coating can be easily damaged by more aggressive cleaning. Once this coating is damaged it will be very difficult to restore the item to polished finish.

    Unprotected daily use silver-plated items: Most of our daily use silver-plated items are not lacquered but a strong anti-tarnishing agent is used during plating. These pieces will tarnish over time and will require polishing. We recommend a silver-plate polishing cloth. Never use an abrasive polish designed for use with sterling silver.

    Antiqued silver-plated items: Some of our embossed silver-plated items are protected by a black antiquing. This is apparent by the black highlights in the deeper embossed areas. This antiquing keeps the air away from the silver and prevents tarnishing. Dusting with a damp cloth is all that is required for these antiqued items. Should you choose to scrub away this antiquing you can still polish these pieces to a beautiful shine with a silver-plate polishing cloth. Never use an abrasive polish designed for use with sterling silver.

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